Patient Payment Policy

 The practice is committed to providing a high standard of treatment and service to its patients. To achieve this goal it is important that treatment fees are collected efficiently.

All patients are provided with a treatment plan and estimate before the treatment commences which has details of the payment terms and the fees payable for treatment.

To avoid unnecessary costs or inefficiency fees are collected before each treatment plan has been completed, with the fees payable as treatment progresses, with the full balance due before the final appointment.

For this reason we require advance payment or part payment to secure appointments for a range of services that we provide.

Should you no longer require a booked appointment ,provided adequate notice is given for a cancellation any advance payment or deposit will be returned.

In the eventuality that fees are outstanding at the end of the treatment plan, the balance is collected at the last visit of the course of treatment.

If there are fees outstanding after the last visit, the practice will write to or telephone the patient to request payment. Reasonable steps will be taken to collect outstanding fees before a third party agent is instructed or legal action is initiated.

If the patient has a complaint about the treatment provided, this is taken very seriously and will be fully taken into account.

 


Appointment Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim we have an appointment cancellation policy.

Cancellation of an appointment

Patients are requested to give at least 48 hours notice to cancel a dental appointment. Cancellations should be made by telephone on: 01344 266 502

There is a fee for dental appointments that are missed or cancelled with less than 48 hours notice. This fee is based on the length of the appointment and charged at £1 per minute.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager.